Going beyond the rainbow: how brands can support Pride the right way

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As this year’s Pride month has now ended, we wanted to take a retrospective look at what brands need to consider when creating campaigns that demonstrate sincerity and support to the LGBTQ+ community.

Pride month is a time for celebrating diversity, inclusion, and community. It’s an important opportunity to help LGBTQ+ voices get heard, to raise awareness, and let those who feel marginalised know that they are not alone and that they are accepted.

As acceptance of LGBTQ+ people has grown in recent decades, so too has commercial interest. Every year, more companies seem to delve into the world of Pride marketing with rainbow logos, Pride floats, and limited-edition products popping up as soon as 1st June arrives.

It’s fair to say that what started out as a protest has become a commercialised movement as the years have passed.

Naturallly, with this commercialisation comes cynicism towards brands that wish to be involved. Last year, a US study found that 42% of LGBTQ+ respondents viewed brands that tailor ads to Pride and the community as ‘inauthentic’.

We’ve felt conflicted over brands supporting Pride in the past. We both believe that there can be real, long-term positive impacts made through brands supporting the LGBTQ+ community – but also we recognise that some misjudged choices have justified some of this cynicism around ‘pinkwashing’.

Real, impactful support

For a brand to offer genuine support to the LGBTQ+ community, creating lasting change must take precedence over financial gain.

Take Absolut Vodka, one of the first brands to actively market to their gay customers.

Absolut’s history with the LGBTQ+ community stands out from a crowded field of alcohol companies that sponsor Pride events annually. The company has featured full page adverts in gay publications since the early 1980s. In 2003, Absolut worked directly with Gilbert Baker, designer of the Pride flag, to create the Key West Sea to Sea flag.

This year, Absolut created a special bottle alongside the Gilbert Baker Foundation – a nonprofit corporation which supports LGBTQ+ artists and the creative community, as well as helping connect major brands with community projects.

It’s this lasting support and the focus on benefiting the community that sets Absolut apart – making a tangible positive impact through its support of Pride.

Action-backed campaigning must have quantifiable, positive impact, such as significant donations to LGBTQ+ charities and organisations. Brands showing their support through products and campaigns is important, but this commercial enthusiasm must be matched with funding and the creation of lasting change.

This year, Reebok relaunched it’s All Types of Love collection. Originally introduced in 2020, the collection (including footwear, clothing, and accessories) is described as a love letter dedicated to LGBTQ+ friends, family, and community.

Most importantly, Reebok donated $75,000 to its Get Better Project, a global outreach program to uplift, empower, and connect LGBTQ+ youth around the world – showing that the brand is willing to go beyond product and invest in crucial support services.

Actions like this are not only raising awareness or ‘showing support’ – they’re offering real, impactful help to organisations that are providing essential services to vulnerable members of the community.

Always Human

Corporate Pride isn’t inherently a bad thing – it shows signs of a society that is increasingly tolerant of and accepting towards the LGBTQ+ community. And the efforts of these corporations are often driven by the companies’ own LGBTQ+ employees.

The issues arise when corporate Pride campaigns exist only for Pride month. These short-lived displays of support often ditch genuine activism for ‘pinkwashing’ and do little to address the real-life issues that the community still faces.

The brands that have been successful in the past have focused on human-centred stories with a clear narrative. We find ourselves going back to All Out’s 2018 #GlobalPrideMakeover campaign in partnership with the Gay Times.

The film works so well because it highlights a real human issue instead of displaying empty gestures of solidarity.

Another good example is Unilever’s launch of its United We Stand campaign – a series of four short films that capture aspects of queer life across the UK. The campaign aims to amplify underrepresented voices within the community and show them in their most authentic and comfortable selves. What’s more, the films introduce the audience to diverse people spanning different ages, genders, sexualities, and ethnicities.

Which leads us to our next point.

Representation Matters

One of the common pitfalls of Pride marketing is that brands fail to reflect the wider LGBTQ+ community. And while we’ve made progress in recent years, transgender and non-binary people (especially those of colour) remain largely underrepresented in advertising and marketing.

According to research from the advertising agency, Karmarama, only a third (36%) of LGBTQ+ people felt ads reflected the community.

We’ve seen campaigns from brands like BudLight appropriate popular slang and terminology in an attempt to appear trendy. But this only focuses on a fraction of the community – mostly cis-gendered, white, gay men.

More recently, IKEA Canada has made the headlines for its sofa covers, meant to represent various groups within the LGBTQ+ community. The bisexual ‘nobody believes you’ sofa has drawn particularly mixed feelings from the community for its bizarre depiction of bisexuality.

For brands to properly engage with the LGBTQ+ community, they need to engage with all of the community.

This year, Mastercard stepped up by introducing a feature that enables transgender and non-binary customers to display their chosen name on their card. For many, a credit, debit, or prepaid card acts as a form of identification and security.

But for some within the community, the name on their card does not reflect their true identity. Mastercard’s True Name campaign is especially effective as it addresses a major issue that many transgender and non-binary people continue to face, allowing them to feel more safe and secure using the name of their choice.

So where does this leave us?

Pride has its roots deeply intertwined with protest. However, the truth is that the commercialised mass appeal of queer culture has helped further erase these rebellious roots. And, once the rainbow T-shirts, wristbands and water bottles clear away from shop windows in the first week of July, the community will be left to deal with the issues it continues to face until the next Pride month.

But there is an opportunity for brands to truly become allies by demonstrating a continuous effort, action, and commitment to helping the community. While focus should be given to genuine community engagement and external communications, brands must also remember to look inwards and provide proper support and a voice to their own LGBTQ+ employees.

As we reflect on this year’s Pride together, it is crucial to remember that for so many people, Pride is more than just a month – it is a lived reality.

  • Ann Amarawansa,
    Senior Account Executive
  • Daniel Sheehan,
    Account Executive

Influencer marketing for B2B – why it works, and how to get started

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When most people think of influencer marketing, they’re thinking of it as a B2C strategy. Instagram accounts with millions of followers, Youtuber creators whose videos get thousands of views within minutes of going live, these kinds of lifestyle influencers can help raise awareness, increase sales, and lend credibility by association.

Influencer marketing can have the exact same impact when used for B2B.

There is often a long cycle of education and research involved before any purchase in the B2B buyer journey. Thanks to podcasts, mailing lists, webinars, livestreams, and social platforms, B2B decision makers are better informed than ever before. Rather than trying to cut through all that noise, savvy marketers are instead opting to utilise it, putting themselves where they know their audience will see.

Working with influencers is new territory for many B2B brands, but the guiding principles are the same as traditional influencer marketing.

Think of who you follow on LinkedIn, the posts you always read, the newsletters you always check – the people creating that content are likely influencers in your industry. If you’ve ever signed up to a webinar or listened to a business podcast purely for who was speaking, that person is a good candidate to use in B2B influencer marketing.

No matter what industry you work in, there are people making waves and building a following that you could potentially use in your marketing strategy.

Why B2B influencer marketing works

B2B influencer marketing works thanks to the fact that these thought leaders, CEOs, and disruptors have proven they know what they’re talking about by building successful businesses and brands.

But it isn’t the brands people are interested in, it’s the people that built them. More people follow Bill Gates on LinkedIn than Microsoft.

And in this Ceros survey, 95% of respondents said that credible content from industry influencers was their top preference of content.

Prospects respond to B2B influencers because they offer:

  • A unique point of view, an original thought leadership angle
  • Tried and tested methods of success
  • Wide-ranging and valuable networks

The campaigns allow for a wide reach while also leveraging the credibility of the influencer. Influencer marketing of this type provides the audience with insights from a source they already trust, meaning that potential buyers will be more receptive to your messaging.

How to start a B2B influencer marketing strategy

Decide what action you want your influencer strategy to drive

First, consider what outcome you want from any influencer activity. Are you a start-up looking for awareness? Website traffic? Direct sales?

This should help shape the kind of content you and the influencer will create together. A long-form discussion podcast would be great for thought leadership, but might not drive sales.

Similarly, the desired outcome should impact which influencers you go after. An industry leader with half a million followers might not be as useful as someone who works in the exact niche you’re targeting.

Decide which influencers to work with

As with B2C influencer marketing, it’s not always about who has the most followers. Consider why these influencers are followed, who their audience is, and whether they’re the right fit for your brand in terms of style and tone.

Any influencer campaign should be mutually beneficial for both parties, so taking the time to make sure you have the right influencers on your shortlist pays dividends in the long-run.

How do you find these influencers? Begin by immersing yourself in your industry. Search it on YouTube, Spotify, and LinkedIn, see who is posting about it and regularly gets high levels of engagement. Who encourages discussion? Find out whose opinion matters on the big topics that are going on within your industry.

Once you’ve found some potential influencers to work with, it’s time to check them over. See what they post about, how regularly they post, and how much engagement they get. Do they talk about topics that resonate with your brand purpose?

Remember, to work with a good influencer, you’ll need more than money. You’ll need to work in the same industry, to have similar ideas, styles, and tones, and to offer a genuine creative partnership, one that ultimately results in good, useful, and interesting content for both their and your audience. It’s more of a business relationship than a simple transaction.

Analyse and maintain campaigns over the long-term

Once you’ve launched a B2B influencer marketing campaign, it’s important to monitor activity to see exactly what benefits you’re getting from it. If you’re aiming for increased awareness, how many impressions are the posts getting? If you’re aiming for website traffic, how many users are travelling from the posts to your site? There are a variety of social listening and analytics tools that can help you make sure your influencer campaign is driving the right impact.

Only 19% of B2B marketers that utilise influencers are running ongoing campaigns. This is a huge missed opportunity, as B2B purchase decisions can often take months of research and deliberation. You want your brand and content to be top of mind, and ongoing influencer activity is one of the best to achieve that.

On top of this, once you’ve built a good working relationship, both parties can stand to gain from ongoing work. The brand gains the compounding benefit of repeated exposure to the influencer’s audience, and the influencer gains a steady pipeline of content relevant to their followers.

Ditching the one-off campaign model and switching to a more long-term focused approach can help B2B marketers create a consistent drumbeat of content that reliably converts.

However, 60% of B2B marketers say that they don’t have the knowledge in-house to execute a successful B2B influencer campaign. If you’re looking to grow your awareness, bring in more leads, and ultimately drive more businesses, get in touch with us today to launch a B2B influencer campaign.

Read more of our advice on creativity in marketing, or find out how Walmart is turning its own employees into influencers.

  • Giulietta Avenia,
    Account Director

What could a new internet be like?

Tim Berners-Lee, the inventor of the World Wide Web, is looking to reboot the internet. His new start up, Inrupt, plans to use open-source software to create a single sign-on system, where personal data is stored in pods, instead of being captured and sold by corporations.

He’s highly critical of companies like Google and Facebook, who essentially act as surveillance platforms with social features.

User control is the main focus of his new project: you would be in charge of your data, able to access it, understand it, and control what happens to it.

He’s already got the BBC and the NHS signed up, so we might soon see more institutions joining the father of the internet’s ‘do-over.’

While turning it off and on again is a tried and tested solution to most tech problems, the internet poses a more difficult conundrum. Is it bad? Does it actually need fixing?

The internet has revolutionised virtually every aspect of human life. It has changed the way we work, the way we communicate, how we access information, and even how we relate to and understand each other.

It has brought millions of people together, helped draw attention to charity drives, given virtually unlimited access to information, created highly engaged communities of fans, introduced people to new movies, songs, and art, and has even been a place for many people to find love.

The internet is also a reflection of the worst things that happen in humanity – fraud, bullying, child abuse, sexism, racism, and let’s not forget it was directly responsible for electing a fascist to the White House so, something has to change.

What the Internet was supposed to be like vs what it is now

When the internet was first launched in the late 80’s, it was envisioned as an egalitarian tool for sharing of information. With no central management or organisation, users would naturally gravitate to content that resonated with them, or that was shared across their network.

This was of course years before the concept of Facebook, but even at the very beginning of the internet it was designed to be a social tool.

When what we know think of as ‘the web’ was invented, it was designed by a small handful of people for what we would think of now as a very specific set of uses. If you didn’t want to read scientific papers, talk about Star Trek, or email, there basically wasn’t anything on the internet for you to actually do.

Compared to the internet today, with livestreaming, online dating, Youtube, news, entire worlds and communities created for online games, social media sites, influencers, virtual personalities, algorithms, virtual reality, and every TV show, movie, song, and book every made, the internet was pretty boring when it started.

Given the possibilities, it was always going to happen that the internet would become more than it’s creator ever imagined.

However, not all change has been positive. As we’ve seen over the last four years (and arguably for considerably longer depending where you went), the internet has become a key area in politics, the battleground for culture wars, and is now the fastest way for people to become extremists.

If we could remake the internet, knowing all that we do now, about how important data is and how it can be abused, about how people gather, interact, and communicate online, and how much power the internet came to have over our lives, what would we do differently?

What a rebooted internet should be like according to Eulogy

Content would be moderated, with clear terms of use and strict enforcement

The biggest change I’d make to the internet would be to moderate content and ban people who violate the terms of use.

Sites like Facebook, Youtube, and Twitter have allowed extreme, hateful, and untrue content to be hosted and shared, and wildly promoted through their algorithms. Because the content is so divisive and incendiary, it gets huge amounts of engagement, and is then boosted higher in feeds and recommendations.

If you go on Youtube you’re only ever about four clicks away from the start of the far-right pipeline: a Jordan Peterson video leads to a Ben Shapiro video which leads to a Charlie Kirk video, who personally paid for busloads of terrorists to visit Capitol Hill. Even if you stop watching, just having clicked on these videos warps your recommended videos until there’s nothing left but hatred and comedians trying to stay relevant.

These sites are finally starting to take action against content like Qanon, but in my opinion it’s far too late. They’ve profited from creating environments where this type of content can flourish, and actively encouraged individuals to find each other, forming groups that have gone on to do real harm, and even kill people. Now that it’s taken root, it isn’t going to go away.

People are getting banned from Twitter, and crying out that their free speech is under attack, but it isn’t. They can say whatever they want, they just can’t say it there, because what they’re saying is terrible.

I would’ve been banning people from day one. Of course, it’s difficult to actually moderate and enforce content on sites like this, but the alternative is what got us to where we are today.

– Jack Terry, Content Manager

Brands could truly put their customers first by giving them control over their data

Brands have always adapted to new technology, but a rebooted internet could give brands an opportunity to change their approach to digital marketing.

Personalisation has been revolutionary for brands, being able to create carefully curated experiences for their audiences. However, this should not be to the detriment of those audiences’ privacy.

Cross-platform sharing of data obviously has its place, when conducted sensitively, providing useful information and offers. A new internet could be an opportunity to ensure the consumer is put first in this equation.

We need to find a new balance that doesn’t put the advertiser first and instead respects the consumer. By taking this approach, brands can begin to regain the trust of consumers.

– James Steward, Technology Director

Power and control could be decentralised, instead of reflecting existing power structures

The ownership, access, and distribution of our personal data has become of increasing concern with the huge growth and dominance of a small few in technology, who now wield significant power that can have a real impact on how our society functions.

What I find interesting is that this has come as a surprise to anyone. The world’s wealth and land is owned by less than 1% of the global population. The internet has simply begun to reflect the same social structures and distribution of wealth, political control and distribution of information.

Tim Berners-Lee is saddened by the reflection in the mirror and perhaps he should be. Maybe we all should be. But is the answer to create a new mirror? It won’t change who it is reflecting.

A new internet could be a fantastic chance for things to change in a real and meaningful way. But without major changes to who controls the flow of data, things aren’t likely to get better.

– Sara Beirne, Head of Media, Insight and Planning

Only time will tell if Berners-Lee will succeed in redoing the internet. If he does, it might be the most important technological development since its creation, and could have a huge impact on the way the world works – for the better. But only if we rethink how we use the internet, and commit to upholding the original ideals that shaped its creation.

Read more about developments in the world of tech and media on Eulogy’s blog.

Post-Post-Truth: The future of media and disinformation after Trump

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Four years of the Trump presidency gave rise to the term ‘post-truth’, due to the President’s constant exaggerations, obfuscations, and outright lies. When questioned on these, no admission of fault was ever made by the administration, who would deny any version of events not espoused by the President. Even after lies, conspiracies, and attempted bribes, it took an armed insurrection encouraged by the President for Republicans to turn on him.

Sadly, the extent to which his narratives have been peddled by supporters, sycophants, and true believers may mean that we’re not done with Trumpism even after he’s swiftly removed from the White House.

The infamous ‘alternative facts’ he offered, while ridiculed by the media, have been widely believed by Trump’s loyal base of supporters, and have managed to confuse or convert surprisingly large numbers to share in his worldview, or if not that, then whatever thing may have caught Trump’s attention on that particular day.

Journalists have been undermined, belittled, slandered, and attacked, all labelled as ‘enemies of the people’ by the President himself, while conspiracy theorists, grifters, and racist bloggers have been promoted, gaining thousands or millions of followers. This has led to a dangerous level of disinformation being shared on social media, much of which is absorbed and taken to be true before anything can be done to challenge it.

With Biden incoming as the next President and Trump being impeached, it’s tempting to believe this era of fake news and disinformation is over.

Sadly, it is not.

Disinformation has been shown to be incredibly successful at driving large-scale change, and bad actors are not going to stop using it to sow dissent, undermine faith in institutions, or to win political power. It works. They know it works. And it’s very hard to stop.

So, what can the media do to curb disinformation? First, they must look at what it is, how it works, and why it is so widely believed.

What is the difference between disinformation and misinformation?

While misinformation is merely a factually incorrect statement, disinformation is far more insidious, actively and deliberately sowing false information, usually for a specific purpose.

Disinformation has a context, but even when the media points out disinformation for what it is, this often only adds to the carefully-constructed narrative of a hostile media landscape trying to protect itself and the status quo, and that of course any challenge to that gets branded as lies or disinformation.

It’s a no-win scenario that we have been grappling with for years. But why do people believe it?

Why do people believe disinformation?

Disinformation has flourished online thanks to be shared by people’s extended network of friends and family on social media. If someone you know and trust shares a post that seems to ‘expose’ fraud, you’re more likely to believe it because of the connection you have with the person who shared it.

Beyond that, often the disinformation itself is designed to elicit an emotive response, which is more likely to be accepted as fact, as long as that anger is already in line with your worldview.

The following quote from Brian E. Weeks neatly summarises why disinformation is so often designed to make people angry, and why that anger reinforces belief:

‘Angry individuals are more likely to process information — including false information — in a way that is consistent with their existing political attitudes or beliefs, leaving them more susceptible to believing misinformation that is damaging to political opponents. Given that much of the political misinformation in circulation during the 2020 election was designed to elicit anger, it is unsurprising that so much misinformation was taken as true.’

Of course, individual pieces of disinformation aren’t always believed. But when they form part of a larger narrative, one that broadly conforms to what people already believe, they’re far more likely to accept it and assimilate it into their worldview. It then becomes cemented into how they view the world, as this quote from Saif Shahin expands upon:

‘Believing in and acting upon a piece of (dis)information, therefore, has little to do with truth and lies, right and wrong. Instead, it is closely related to people’s partisan identities and has become a form of identity performance — a ritual of who you are and where you belong in the increasingly fragmented body politic. But identities are always constructed in opposition to an “other”: distrust of and antipathy toward the “other” is fundamental to the conception of the “self.” That is the reason why so much of disinformation is accusatory of the “other” side […].’

We’ve seen this played out at scale over the last four years. Political factionalism has turned every single issue into a signifier, one that denotes which side you’re on. While the broader culture wars have always been raging, it’s now been co-opted into political discourse to such an extent that almost every issue seems to have wider significance attached to it, even something as simple as wearing a mask to try to stop the rampant progression of a deadly disease.

This means publications or groups that win followers through content and disinformation on one topic are then more likely to convert those followers to follow and care about other topics, because everything is part of the political spectrum. It’s why people who believe Trump’s lies about immigration are more likely to end up believing in chemtrails or Qanon, or won’t get a vaccine because they believe it contains a microchip the deep state will use to control them. This all has a real-world impact, and it’s why we can’t risk letting disinformation spread.

It’s clear that fighting disinformation will be an uphill battle. But it’s one we can’t afford to give up on.

How important is the fight against disinformation?

With Trump out of the picture, only time will tell if the Republicans move away from the ‘post-truth’ rhetoric that was emblematic of his speeches and approach to politics, or, having seen how successful candidates can be when they ignore the truth, lean in to the disinformation and blatant lies that enabled them to win power in 2016.

Don’t forget that more people voted for Trump in this election than any other Republican candidate in history, in large part thank to disinformation and lies. What he does works, so it seems unlikely they’ll completely abandon the techniques that have earned such a loyal (in some cases fanatical) following. Even with his back against the wall following the insurrection at Capitol Hill, some Republicans are still defending him, and continuing the narrative that the election was stolen.

If they decide to continue as they have, social media and news sites have an obligation to fight disinformation however they can – because we’ve seen the damage it can do.

So, what can the media do to fight back?

How social media companies and news sites can fight disinformation

Social media sites like Facebook and Twitter have recently tried to tackle disinformation by tagging posts that may contain disinformation, or making people click on links before sharing them. However, this isn’t likely to make much of an impact, as the content is still widely accessible and shareable, ensuring it will spread.

Thankfully, they have since gone further, banning accounts that spread extreme content.

However even tech giants must tread carefully, as new messaging apps like Parler can spring up overnight to provide alternative spaces for discussion entirely geared around conspiracy, which only makes the spread of disinformation more rampant. We’ll likely see copycat apps being developed in the future, with their own terms of use that allow or even encourage this kind of behaviour.

Small changes in how we use the internet could have a big impact on how we think about news in general. Sites like Facebook and Twitter should encourage users to read articles, check sources, and think critically about who stands to gain from you reading or sharing that article.

Banning and removing bad actors who create or share disinformation is another option. While this may draw cries of censorship from those who believe the fake news, stopping disinformation at the source means it can’t reach people who may be easy to convert.

Biden has pledged to bring high-speed broadband and 5G to every American, but if nothing is done to protect new internet users from malicious and misleading content, that may end up doing more harm than good.

Social media’s role in spreading disinformation

Of course, we can’t forget that social media played a huge role in the rise of disinformation, not just through making it easier than ever for users to share misleading content, but by the very design of the sites themselves.

Social media content is run through an algorithm with the sole purpose of driving engagement. Content which is emotive, divisive, or inflammatory will always garner more views, likes, comments, and shares, whether that’s through people agreeing with the content or arguing against it. Platforms like Facebook, Twitter, and Youtube serve billions of people with billions of pieces of content, all creating a tapestry of what they think a given users will want to see and click on next.

Someone who spends a lot of time online can quickly get sucked into a never-ending stream of content thanks to recommended videos, groups, and livestreams, which are all engineered to keep users engaged and on the platform. This is how communities get started, entirely based around a single idea, which soon spiral out into connected beliefs which begin to form ideologies.

There’s an argument to be made that social media cannot stop the spread of disinformation because it’s part of their business model. That’s why Twitter and Facebook waited until the last possible moment to remove Trump, and start deleting Qanon accounts. Conspiracy theorists are some of their best users. They live on the platform, they post regularly, and they use virtually all of their features.

Once the algorithm starts serving you disinformation it is very hard to stop, because it is chasing your engagement. Most users have no real understanding of this, and that all social platforms, including many news websites, are personalised to their browsing habits. Contrary to what many pundits believe, this doesn’t create an echo chamber. It creates an alternate reality for the user.

Social media’s purpose is to take individual thoughts, opinions, beliefs, ideas, and messages and share at scale. Tagging content as disinformation won’t stop those ideas from being shared. Radical action is needed, and it is unlikely to come from the very people who got us into this mess in the first place.

Disinformation has already done damage to our politics, our economy, and our culture. It’s resulted in people taking risks with their health, even leading to death. It led to an armed uprising against the US government, which, if successful, would have resulted in politicians’ executions being livestreamed on the same sites which enabled this in the first place.

It can encourage violence, embolden racists, and tear apart families. Stamping it out is the first step towards returning to a shared reality, instead of the strange and polarized world we find ourselves in now.

Recent events have shown social media companies that the power they wield could determine the future of the world’s democratic systems. All eyes are on what they do next, as well as the transition of power from Trump to Biden, and what happens to Trump and QAnon over the coming days, weeks, and months.

To change the speed and scale at which disinformation flourishes, social media companies have to look at how they operate, and decide how to change for the better. This is not going to be a quick fix, but in the last few weeks we’ve already seen progress. Let’s hope it continues.

  • Jack Terry,
    Content Manager